Definite advantages exist for your organization when you have developed the training capabilities of your managers. Teach managers to train and you will increase the effectiveness of your internal training. Additionally, training and mentoring become a more expected and utilized part of the managers’ jobs. Employees react positively when managers provide training, too. The employees believe they will have the opportunity to use the training; they react more positively to the expectations of the manager versus a trainer. When they provide training, managers are enabled to articulate what they believe is important and to reinforce these ideas with employees. Employees are impressed that the training topic is so important that the manager takes the time to do the training.
During my time at General Motors in the mid-eighties, managers trained a corporate-wide change strategy. I don’t remember what GM was changing to, but I have never forgotten that a high level manager provided the training. His examples illuminated both the GM of the time and the expected new direction in a way that an external trainer could never have done. He was also successful at communicating the “why” of the change in a way that promoted excitement and participation.
By Susan M. Heathfield
During my time at General Motors in the mid-eighties, managers trained a corporate-wide change strategy. I don’t remember what GM was changing to, but I have never forgotten that a high level manager provided the training. His examples illuminated both the GM of the time and the expected new direction in a way that an external trainer could never have done. He was also successful at communicating the “why” of the change in a way that promoted excitement and participation.
By Susan M. Heathfield
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